We currently ship via USPS. Shipping is free on orders over $75. All other orders will have shipping calculated at checkout based on the weight of the order and the address it is being delivered to.

Please wait at least 3-5 business days to get your package after it has left our warehouse.

Once your ordered is processed you will receive tracking number via email or text depending on the contact method that was entered at checkout.>

Please contact your local USPS. After contacting the shipping provider, if you still need assistance locating your order, please feel free to contact us at info@eleven22collection.com and one of our team members will be happy to assist you.

: In the rare event that you receive a damaged item, please alert us via email (info@eleven22collection.com) as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. If your order is flagged as fraudulent, your order will be canceled immediately.

We aim to process orders same day. We do not allow the cancelations of orders. If you purchase the wrong size or color, please contact our customer service department via email: info@eleven22collection.com. However, we can not promise that your error will be corrected during the shipment process.

No, unfortunately we do not. Please visit our return policy page for more details.

Hey girl! This is an unfortunate situation and our main priority is the health of our family, team, and customers. In response to COVID-19 and CDC GUIDELINES, we have decided to enforce a Final Sale Policy until further notice. If you have any questions or concerns, please feel free to contact customer service at info@eleven22collection.com 🖤🤍Thank you so much for understanding 🤍🖤.

Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at info@eleven22collection.com.